Social isn’t just bringing new skills to customer service – it can also change its function
Picture the situation: your firm is an airline, a customer enraged by the delay in...
Read MorePicture the situation: your firm is an airline, a customer enraged by the delay in...
Read MoreTrying to set the year gone in some kind of context is always tough –...
Read MoreWith Christmas round the corner you’d think weary journalists and bloggers would begin to relax,...
Read MoreA recent article in The Wall Street Journal summed it up succinctly: some brands, it...
Read MoreA few weeks ago, a disgruntled newspaper journalist said to me “the rationale seems to...
Read MoreOne of the knock-on effects of digital technology is that like never before business leaders...
Read MoreTesco Labs, the supermarket’s digital innovation wing, is running a 48-hour ‘hackathon’ next month to...
Read MoreNearly a third of publishers in the UK have not heard of programmatic advertising, according...
Read MoreUnless they’ve been on extended leave or in serious dereliction of their duties, senior executives...
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